This one-day workshop takes you through the scenario of being a manager and focuses on one of the hardest parts—personnel issues. The material contains general guidelines for handling employees and takes you through various scenarios to help find solutions happening every day in the assessment office (or any office for that matter). Topics include hiring practices, communication issues, working with difficult personalities, and other related personnel issues.

This is an interactive workshop that encourages and solicits attendee participation and problem-solving. Attendees are encouraged to provide their own situations that they may have dealt with in the past. The one part of management you cannot predict is problematic people and handling them properly is often the most difficult skill to master. Let’s work together to figure out what to do when you feel yourself getting into unchartered territory because no one likes to be up the creek without a paddle.

Objectives
Learning Effective Communication
Develop Better Listening Skills
Working with Difficult People
Hiring Employees and Recruitment
Employee Development
Motivating Employees
Delegation
Performance EvaluationsDiscipline and Coaching

Instruction Methods
Lecture with Oral Questions
Class Discussion
Scenario Examination
Role-Playing