1/2 Day (New 2020)
This workshop is designed to assist in the development, implementation and review of a customer service program. The workshop gives examples of how to be successful, what to avoid, and how to be responsive to the customer. Through the introduction of these various topics, tips and guidelines on application, plus a blend of humor and some good participation, everyone will be reminded of the need for good customer service. Topics include: customer service objectives, public relations video, and handling real life situations.
Instructors available for this course are listed below. Contact them for more information about this course.
Kevin D. Hayes, MAI, CAE, RES, CFE
Trevor Abernathie, RES, CSDA, CAA
Amy Rasmussen, RES, AAS, ICA Director of Litigation, Polk County Assessor's Office
515-286-3326 office 515-240-0755 cell
Robert T. Lee, ESQ., J.D., AAS
Kara Endicott, CAE, RES, RMA
Dan Cypert, RES
Rick Stuart, CAE, FIAAO